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Contact Noon Customer Service

Noon Phone Numbers and Emails

Customer Service:

  • +97 155 197 2585

Headquarters:

  • +966 800 116 0210
Send Message

Noon Emails:

Customer Service
App Support
care@noon.com
legal@noon.com
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Noon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Noon Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    75% phone 25% email
  • The best phone number to call Noon is 971551972585. 91% of consumers used this number to address their issues and concerns. Meanwhile, 82% of users reported contacting a real person successfully by dialing the phone number 9668001160210.

  • The average hold time is less than 1 minute. The longest wait times are on Saturday, while the shortest are on Thursday.

  • Be prepared for the call as Noon may ask you for the following information to identify you as a customer: first and last name, phone number or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Noon Website:

Noon Help Center:

Corporate Office Address:

Noon
Airport Road, King Khalid International Airport
Riyadh, Dubai 13413
Saudi Arabia

Other Info (opening hours):

Registered Address:

Noon AD Holdings One Person Company LLC

Tower 2, Boulevard Plaza

Dubai 0000, UAE

More contact details

Noon Customer Service Reviews

1.7 / 5
Poor
Tilton Vjq
Great service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Great experience and very respectful and helpful customer service. I didnt have to explain a lot about my complaint and the agent was really quick in solving the situation. Thank you so much Noon for the efforts to please your customers.

Sofia N Hfb
Delayed pickup of return mobile
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1.0

I bought a mobile phone on 4th,it wasn't working they told me that they will arrange for pick up and they failed upto now,poor customer service, I'm trying to call all numbers not working, every morning they are calling me on auto generated calls promising to pick up ..I'm traveling on Sunday outside the country..so disappointed.

Guest-6540914
No delivery after payment
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1.0

They trick u into buying items and dont deliver them poor service and true unhonesty and their is a driver called Faisal who took an item I purchased and didnt deliver neither was he responding to my calls very rude and very poor customer service care Im so angry beware from them and the tricks

Sameer A Loc
Very bad influence

they are selling dangerous stuff which are attracted to younger generations which can lead them to a big problems and I want to report to higher authorities

How Good is Noon's Customer Service?

Mina Lkh
Mina Lkh
Feels Disappointed | Apr 07, 2025

Not good at all

Read full quote
Mohamed S Qfs
Mohamed S Qfs
Feels Disappointed | Apr 01, 2025

Poor service

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Aadil P Itn
Aadil P Itn
Feels Disappointed | Mar 27, 2025

Noon team raised ticket after many emails and asked me to wait 4-5 days. Then they will look into the matter. Now I’m waiting for there response.

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Hadeer Z
Hadeer Z
Feels Disappointed | Feb 24, 2025

Zero customer service

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Alizabeth Pxo
Alizabeth Pxo
Feels Disappointed | Feb 20, 2025

Phone number is not working

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Faiz ur R
Faiz ur R
Feels Disappointed | Jan 30, 2025

Noon customer no give reply for the massage and parcel wrong place reaching

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Summary of Noon Customer Service Calls

19.5K TOTAL
CALLS
00:00 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Noon?

Shipping and Delivery Question:

  • “Agent will not deliver my order”
  • “Follow up on my delivery”
  • “Items missing in my delivered order”

Product/ Service Question:

  • “Complain”
  • “I ordered one Samsung z fold 4 and the device is not working I returned two times and yesterday they brought back in the same condition the big screen is not functioning. I bought the tel in February.”
  • “I order marry brown fassfood and i order chicken and not spicy they gime spicy and all is small size”

Request for Information Question:

  • “In looking for delivery job in noon company”
  • “Mobile nmbr update”
  • “Contract information”

Return/ Replace Question:

  • “Changes email addresses”
  • “Return item”
  • “Return”

Payments and Charges Question:

  • “Fraud”
  • “Amount deducted without purchase”
  • “Fraud - Debit card used for a purchase I didnt initiate”

Activation/ Cancellation Question:

  • “Ordered by mistake want to cancel”
  • “Cancelled membership”
  • “To cancel the monthly subscription of noon”

Refund Question:

  • “Refund”
  • “Fund refund problem”
  • “Refund reason”

Account Question:

  • “Active account for my resturent”
  • “I need to ask who used my account ...who order item which deduct my bank account”
  • “Verify number”

Cards Question:

  • “My card has been used within ordering anything”
  • “Someone used my card”
  • “My card billing address is update”

Employment Question:

  • “Regarding job in noon”
  • “I need a job.”
  • “I want a job I am in Dubai”

Website/ Application Question:

  • “What if I enter the wrong email address during my application journey and I want to change it later”
  • “By mistake I ordered the other thing that I don't want so I went to the app of noon there is no return option coming”
  • “Pending installation”

Staff Question:

  • “For service”
  • “I need new open restaurant so we service at karama so please contact urgent”
  • “Service slow”

Other Question:

  • “Regarding issue”
  • “Inquiring about the schedule”
  • “I did not my order”

Compare Noon Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Temu
stars-rating-fill
2.7 out of 5
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